TQM implementation and impact in the Malaysian public sector : an imperical study /

Lian, Teddy Kok Fei,

TQM implementation and impact in the Malaysian public sector : an imperical study / by Teddy Lian Kok Fei. - xii, 94 pages ; 24 cm - Monographs of the National Institute of Public Administration ; 4 . - Monographs of the National Institute of Public Administration ; 4 .

Bibliography : pages 83-94.

9679933903 RM25.90


Total quality management--Malaysia
Civil service--Malaysia
Public administration--Malaysia

352.35