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Converting customer value : from retention to profit

Material type: Text

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TextISBN:

0470016345

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Item type	Current library	Call number	Status	Date due	Barcode
Book	PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN	658.812 MUR (Browse shelf(Opens below))	Available		0000009317

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Previous	658.812 HOR The kindness revolution : the company-wide culture shift that inspires phenomenal customer service	658.812 LEV Customer service from the inside out made easy	658.812 LUC Customer service : building successful skills for the twenty-first century	658.812 MUR Converting customer value : from retention to profit	658.812 ROB Customer relationship management : how to turn a good business into a great one!	658.812 TIM Customer Service : career success through customer satisfaction	658.812 TIM Customer Service : career success through customer satisfaction	Next

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