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The Management of Service Operations / J. Nevan Wright and Peter Race.

By: Contributor(s): Material type: TextTextPublisher: London : Thomson Learning, 2004Copyright date: ©2004Edition: Second EditionDescription: xxi, 346 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 1844800512
  • 9781844800513
Subject(s): DDC classification:
  • 21 338.4068
Online resources:
Contents:
Part One -- 1. Making it happen -- 2. Operations objectives -- Part Two -- 3. Business policy -- 4. Operations management and inter-relationships -- 5. Planning, implementing and controlling -- Part Three -- 6. Facilities and work -- 7. People power : the most valuable resource? -- Part Four -- 8. Capacity management -- 9. Scheduling and time management -- 10. Materials management -- 11. Supply chain management -- 12. Project management -- Part Five -- 13. Quality performance -- 14. Measurement of performance -- Part Six -- 15. Change and change management.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Koleksi Pinjaman Terhad (Buku bertanda Merah) Koleksi Pinjaman Terhad (Buku bertanda Merah) PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 20 Koleksi Pinjaman Terhad (Buku bertanda Merah) RED 338.4068 WRI (Browse shelf(Opens below)) Available 0000001393
Koleksi Umum (Rak Terbuka) Koleksi Umum (Rak Terbuka) PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 7 Koleksi Umum (Rak Terbuka) OS 338.4068 WRI (Browse shelf(Opens below)) Available 0000001394

Previous edition: London: Cassell, 1999.

Includes bibliographical references (pages 341-342) and index.

Part One -- 1. Making it happen -- 2. Operations objectives -- Part Two -- 3. Business policy -- 4. Operations management and inter-relationships -- 5. Planning, implementing and controlling -- Part Three -- 6. Facilities and work -- 7. People power : the most valuable resource? -- Part Four -- 8. Capacity management -- 9. Scheduling and time management -- 10. Materials management -- 11. Supply chain management -- 12. Project management -- Part Five -- 13. Quality performance -- 14. Measurement of performance -- Part Six -- 15. Change and change management.

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