TY - BOOK AU - Ulwick,Anthony W. TI - What customers want : : using outcome-driven innovation to create breakthrough products and services / SN - 0071408673 U1 - 658.575 23 PY - 2005/// CY - New York : PB - McGraw-Hill KW - New products KW - Planning KW - Product management KW - Strategic planning N1 - Includes bibliographical references (page 189) and index; Formulating the innovation strategy -- Capturing customer inputs -- Identifying opportunities -- Segmenting the market -- Targeting opportunities for growth -- Positioning current products -- Prioritizing projects in the development pipeline -- Devising breakthrough concepts ER -