Anderson, Kristin,  1962- <br/><br/>
Great customer service on the telephone / 
Kristin Anderson. 
 - xi, 99 pages :  illustrations ;  26 cm 
<br/><br/><label>ISBN: </label>081447795X   RM65.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business.<br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812