TY  - BOOK
ED  - Culinary Institute of America
TI  - Remarkable service: [a guide to winning and keeping customers for servers, managers, and restaurant owners] 
SN  - 9780470197400 
U1  - 647.95068 22
PY  - 2009///
CY  - Hoboken, N.J. : 
PB  - John Wiley & Sons
KW  - Food service management
N1  - Bibliography: pages 278-288
UR  - https://archive.org/details/remarkableservic0000unse_p2p3
UR  - https://books.google.com.my/books?id=sF21smQLdiEC&printsec=frontcover&source=gbs_ViewAPI&redir_esc=y#v=onepage&q&f=false
ER  -