TY  - BOOK
AU  - Evans,James R.
TI  - TOTAL QUALITY: Management, Organization and Strategy 
SN  - 0324301596
U1  - 658.4013 22
PY  - 2005///
CY  - Mason, Ohio
PB  - Thomson/South-Western
KW  - Total quality management
N1  - Includes bibliographical references (page 451-456) and index
UR  - https://archive.org/details/totalqualitymana0000evan_e0l5
ER  -