Wright, J. Nevan, <br/><br/>
The Management of Service Operations / 
J. Nevan Wright and Peter Race. 
 - Second Edition 
 - xxi, 346 pages :   illustrations ;  24 cm 
<br/><br/> Previous edition: London: Cassell, 1999. 
<br/><br/>Includes bibliographical references (pages 341-342) and index. 
<br/><br/>Part One -- 1. Making it happen -- 2. Operations objectives -- Part Two -- 3. Business policy -- 4. Operations management and inter-relationships -- 5. Planning, implementing and controlling -- Part Three -- 6. Facilities and work -- 7. People power : the most valuable resource? -- Part Four -- 8. Capacity management -- 9. Scheduling and time management -- 10. Materials management -- 11. Supply chain management -- 12. Project management -- Part Five -- 13. Quality performance -- 14. Measurement of performance -- Part Six -- 15. Change and change management. 
<br/><br/><label>ISBN: </label>1844800512  RM231.15 9781844800513 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Service industries workers
<br/><br/><label>Dewey Class. No.: </label>338.4068