The Management of Service Operations - Wright, J. Nevan; Race, Peter (London : Thomson Learning, 2004)
Part One -- 1. Making it happen -- 2. Operations objectives -- Part Two -- 3. Business policy -- 4. Operations management and inter-relationships -- 5. Planning, implementing and controlling -- Part Three -- 6. Facilities and work -- 7. People power : the most valuable resource? -- Part Four -- 8. Capacity management -- 9. Scheduling and time management -- 10. Materials management -- 11. Supply chain management -- 12. Project management -- Part Five -- 13. Quality performance -- 14. Measurement of performance -- Part Six -- 15. Change and change management.
Previous edition: London: Cassell, 1999.
Includes bibliographical references (pages 341-342) and index.
Keywords: Service industries -- Management; Service industries workers