TY  - BOOK
AU  - Lian,Teddy Kok Fei
TI  - TQM implementation and impact in the Malaysian public sector: an imperical study 
T2  - Monographs of the National Institute of Public Administration
SN  - 9679933903
U1  - 352.35 21
PY  - 2002///
CY  - Kuala Lumpur : 
PB  - National Institute of Public Administration (INTAN)
KW  - Total quality management
KW  - Malaysia
KW  - Civil service
KW  - Public administration
N1  - Bibliography : pages 83-94
ER  -