TY  - BOOK
AU  - Hinkin,Timothy R.
TI  - Cases in hospitality management: a critical incident approach 
SN  - 047168693X 
U1  - 647.94 23
PY  - 2006///
CY  - Hoboken, N.J. : 
PB  - John Wiley & Sons, 
KW  - Hospitality industry
KW  - United States
KW  - Management
KW  - Case studies
N1  - Includes bibliographical references
ER  -