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The Management of Service Operations / J. Nevan Wright and Peter Race.
Material type:
TextPublisher: London : Thomson Learning, 2004Copyright date: ©2004Edition: Second EditionDescription: xxi, 346 pages : illustrations ; 24 cmContent type: - text
- unmediated
- volume
- 1844800512
- 9781844800513
- 21 338.4068
Contents:
Part One -- 1. Making it happen -- 2. Operations objectives -- Part Two -- 3. Business policy -- 4. Operations management and inter-relationships -- 5. Planning, implementing and controlling -- Part Three -- 6. Facilities and work -- 7. People power : the most valuable resource? -- Part Four -- 8. Capacity management -- 9. Scheduling and time management -- 10. Materials management -- 11. Supply chain management -- 12. Project management -- Part Five -- 13. Quality performance -- 14. Measurement of performance -- Part Six -- 15. Change and change management.
| Item type | Current library | Collection | Call number | Status | Date due |
|---|---|---|---|---|---|
Koleksi Pinjaman Terhad (Buku bertanda Merah)
|
PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 20 | Koleksi Pinjaman Terhad (Buku bertanda Merah) | RED 338.4068 WRI (Browse shelf(Opens below)) | Available | |
Koleksi Umum (Rak Terbuka)
|
PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 7 | Koleksi Umum (Rak Terbuka) | OS 338.4068 WRI (Browse shelf(Opens below)) | Available |
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