| 000 | 00930cam a2200277 i 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20240321122017.0 | ||
| 008 | 920609s1992 nyua 000 0 eng | ||
| 020 |
_a081447795X _cRM65.00 |
||
| 020 |
_z9780814415801 _qebook |
||
| 039 | 9 |
_c20240321121310.0 _h19 _iNOR HAFIZA BINTI ZAKARIA |
|
| 040 |
_aDLC _cDLC _dDLC _beng _erda |
||
| 082 | 0 | 0 |
_a658.812 _220 |
| 090 | 0 | 0 |
_a658.812 _bAND |
| 100 | 1 |
_aAnderson, Kristin, _d1962- _eauthor. |
|
| 245 | 1 | 0 |
_aGreat customer service on the telephone / _cKristin Anderson. |
| 264 | 1 |
_aNew York : _bAMACOM, American Management Association, _c1992 |
|
| 300 |
_axi, 99 pages : _billustrations ; _c26 cm |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 650 | 1 | 0 | _aTelephone in business. |
| 650 | 2 | 0 | _aCustomer services. |
| 942 |
_2ddc _cKU |
||
| 999 |
_c19845 _d19845 |
||