Predictable Surprises : THE DISASTERS YOU SHOULD HAVE SEEN COMING AND HOW TO PREVENT THEM /

Bazerman, Max H.,

Predictable Surprises : THE DISASTERS YOU SHOULD HAVE SEEN COMING AND HOW TO PREVENT THEM / Max H. Bazerman and Michael D. Watkins. - xiv, 317 pages : illustrations, map ; 24 cm. - Leadership for the common good . - Leadership for the common good .

Includes bibliographical references (pages 299-300) and index.

What is a predictable surprise? A preview -- pt. 1. Prototypes of predictable surprises. September 11 : the costs of ignoring a predictable surprise -- The collapse of Enron and the failure of auditor independence -- pt. 2. Why don't we act on what we know? Cognitive roots : the role of human biases -- Organizational roots : the role of institutional failures -- Political roots : the role of special-interest groups -- pt. 3. Preventing predictable surprises. Recognition : identifying emerging threats earlier -- Prioritization : focusing on the right problems -- Mobilization : building support for preventative action -- Future predictable surprises.

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