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Complaint Management : The Heart of CRM / Bernd Stauss, Wolfgang Seidel.

By: Contributor(s): Material type: TextTextPublisher: Cincinnati, Ohio : Thompson/South-Western, 2004Copyright date: ©2004Description: x, 310 pages : illustrations ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 0324202644 :
  • 9780324202649
Subject(s): DDC classification:
  • 658.812 22
Online resources:
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Item type Current library Collection Call number Status Date due Barcode
Koleksi Umum (Rak Terbuka) Koleksi Umum (Rak Terbuka) PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 15 Koleksi Umum (Rak Terbuka) OS 658.812 STA (Browse shelf(Opens below)) Available 0000001578
Koleksi Pinjaman Terhad (Buku bertanda Merah) Koleksi Pinjaman Terhad (Buku bertanda Merah) PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 25 Koleksi Pinjaman Terhad (Buku bertanda Merah) RED 658.812 STA (Browse shelf(Opens below)) Available 0000001579

"American Marketing Association".

Includes index.

Bibliography : page 298-303.

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