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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by
  • Zeithaml, Valarie A [author.]
  • Bitner, Mary Jo [author.]
Edition: 3RD EDITION
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boston, Massachusetts : McGraw-Hill/Irwin, 2003
Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN (1)Call number: OS 658.8 ZEI.

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Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar / John Tschohl by
  • Tschohl, John [author.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Kuala Lumpur : Golden Books Centre, 1998
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Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN (1)Call number: RED 658.812 TSC.

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