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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by
  • Zeithaml, Valarie A [author.]
  • Bitner, Mary Jo [author.]
Edition: 3RD EDITION
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Boston, Massachusetts : McGraw-Hill/Irwin, 2003
Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN (1)Call number: OS 658.8 ZEI.

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Business ethics / William H. Shaw. by
  • Shaw, William H, 1948- [author.]
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publisher: Belmont, Calif. Thomson/Wadsworth 2008Copyright date: ©2008
Availability: Items available for loan: PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN (1)Call number: RED 174.4 SHA.

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