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Complaint Management : The Heart of CRM / Bernd Stauss, Wolfgang Seidel.

By:

Stauss, Bernd [author.]

Contributor(s):

Seidel, Wolfgang, 1935- [author.]

Material type: Text

Text

TextPublisher: Cincinnati, Ohio : Thompson/South-Western, 2004Copyright date: ©2004Description: x, 310 pages : illustrations ; 24 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0324202644 :
9780324202649

Subject(s):

DDC classification:

658.812 22

Online resources:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due
Koleksi Pinjaman Terhad (Buku bertanda Merah)	PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 25	Koleksi Pinjaman Terhad (Buku bertanda Merah)	RED 658.812 STA (Browse shelf(Opens below))	Available
Koleksi Umum (Rak Terbuka)	PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN RAK 15	Koleksi Umum (Rak Terbuka)	OS 658.812 STA (Browse shelf(Opens below))	Available

Browsing PERPUSTAKAAN POLITEKNIK TUANKU SYED SIRAJUDDIN shelves, Shelving location: RAK 25, Collection: Koleksi Pinjaman Terhad (Buku bertanda Merah) Close shelf browser (Hides shelf browser)

Previous								Next
Previous	RED 658.81 SAL Sales management : analysis and decision making /	RED 658.8101 JOH Churchill/Ford/Walker's Sales Force Management /	RED 658.812 PRO Providing quality to customers /	RED 658.812 STA Complaint Management : The Heart of CRM /	RED 658.812 TSC Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /	RED 658.8122 BLY Sales and key account management /	RED 658.816 MON Pricing : making profitable decisions /	Next

"American Marketing Association".

Includes index.

Bibliography : page 298-303.

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